Lexmark Error Codes and Solutions

Error Codes and Solutions for Lexmark Printers

22 Paper Out or Paper Jam

Check for paper in the paper tray
Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
Defective D-roller
Debris in the paper path
Gears not turning or broken gear
Defective paper tray
Broken input sensor flag
Defective input sensor board
Defective system cable 2
Defective system board

23 Paper Jam

Exit Sensor flag (Fuser)
Exit Sensor board (Fuser)
System cable 1

24 Invalid Manual Feed

Paper feed into the Manual feed when printer is pulling paper off paper tray
Don’t feed paper in the manual feed unless requested
See 23

30 Open Cover

Install Toner Cartridge
Check the Switch activator (hangs down on left side of Top Cover)
Check output voltages on the low voltage power supply. See Page 2-19 in the service manual
Replace the high voltage power supply
Replace system cable 2 (NOTE: the HVPS and system cable 2 can be checked by checking continuity across J14-5 and J14-6 and activating the switch on the HVPS)
Replace the system board

31 Change Paper

Paper size requested by the software is different than the installed paper
Install the correct size paper and change size setting to match
Software setup
System board

31 Change Envelope

Envelope size requested by the software is different than installed paper
Install the correct size envelope and change size setting to match
Software setup
System board

35 Paper Error

See 23

36 Load Paper

See 23

37 Stop Command Received

Press Start/Stop to clear
Software setup
Software drivers
System board

40 System Board Failure

Replace system board

41 Requested Font Not Available

Install requested font and try again (font card or software)
Software setup problem
Defective font card
Defective system board

42 Requested Font not Available

See 41

43 Font Card Error

Font card removed with power turned on. Cycle power
Defective font card
Defective system board

44 Font Card Error

See 43

45 Downloaded Font Error

Software setup
Software drivers
System board

46 Download Character Error

See 45

47 Language Error

Normal Mode (IBM)

Unsupported card installed
Defective card
Defective system boardPostscript Mode
Make sure that Postscript is selected on printer and computer
Make sure that a Postscript font card is being used
Defective font card
Defective system board

54 Serial Error

Check serial configuration settings (printer and computer)
Communication cable
I/O card in Computer
System board

55 Font Error

See 45

89 Output Tray Full

(4029-04x only)

Remove paper from output tray
Check flag operation
Replace the card photo sensor
Replace the cable
Replace the system board

900 System Board Failure

Remove options and try again (NOTE: when removing the Postscript board, you must replace the 2 IBM ROMs)If the printer now works, replace options one at a time to test them
Replace system board
Defective system board

910 Font Card Failure

Reseat font card
Defective font card
Defective system board

920 Fuser not up to temperature

Check resistance of the fuser, lamp, thermofuse, thermistor
Low voltage power supplyThere is no reliable check, other than to exchange the part out
System cable 1Check for continuity
Fuser power cableCheck for continuity
System board

921 Fuser not up to Temperature

See 920

922 Fuser not up to Temperature

See 920

923 Fuser Over Temperature

See 920

930 Mirror Motor

Reseat cables between the print head and the system board
Defective print head
Defective cables
Defective system board

931 Mirror Motor speed detect error

See 930

932 Mirror Motor speed detect error

See 930

940 Laser Beam detect failure

See 930

941 Laser beam detect failure

See 930

950 System Board Failure

See 900

960 Memory Error

See 900

970 Fan not turning

Reseat cables between the fan and the system board
Replace the fan
Replace the cables
Replace the system board

980 System Board Failure

See 900

990 System Board Failure

See 900

Tags and Categories : Lexmark Printers, Lexmark Printers, Printers, Printers Resetter and Service Manual

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