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Error Codes and Solutions for Lexmark Printers

22 Paper Out or Paper Jam

• Check for paper in the paper tray
• Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
• Defective D-roller
• Debris in the paper path
• Gears not turning or broken gear
• Defective paper tray
• Broken input sensor flag
• Defective input sensor board
• Defective system cable 2
• Defective system board

23 Paper Jam

Same as 22 with these additions:
• Exit Sensor flag (Fuser)
• Exit Sensor board (Fuser)
• System cable 1

24 Invalid Manual Feed

• Paper feed into the Manual feed when printer is pulling paper off paper tray
• Don’t feed paper in the manual feed unless requested
• See 23

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Maintenance Message Reset Methods for Lexmark Optra W810

1. Enter the Configuration Menu by holding down the SELECT and RETURN buttons while powering on the printer until the display reads PERFORMING SELF TEST. After the self test the display will read CONFIG MENU
2. Press the right arrow side of the MENU button until MAINT. COUNTER is displayed
3. Press the SELECT button, then scroll to RESET TRANSFER or RESET FUSER and press the SELECT button again to reset
4. Press the RETURN button to return to the Configuration Menu and press the left arrow side of the MENU button to exit the Configuration Menu

Maintenance Message Reset Methods Optra S, 2420, 2450, 2455, 3455

1. Turn the printer off
2. Enter the Diagnostics Mode by holding down the GO and RETURN buttons while powering on the printer until the display reads PERFORMING SELF TEST. When ready, the display will read PRINT REGISTRATION
3. Scroll to PRINTER SETUP and press the SELECT button
4. Scroll to MAINTENANCE PAGE COUNT and press the SELECT button
5. Scroll to RESET MAINTENANCE COUNT and press the SELECT button to reset the count to zero
6. Press the RETURN button to return to the Diagnostics Mode main menu, then exit Diagnostics Mode to return to normal mode