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What Is SSL Connection Error And How To Resolve It?


The SSL method is an important thing for many of companies and us to protecting online privacy and users’ data. Based on three keys, it will help you encrypt all information while sending from a device to a server and vice versa.

Many of large enterprises are now using the SSL method as a standard requirement on their website. It’s a part of the Internet security, raise the safety of users’ data and avoid data from being stolen.

To establish an SSL connection, a pair of keys is required: public and private key. From these keys, a session key will be generated and use to encrypt data before sending or decrypt it when to receive from the server.

What Is SSL Connection Error And How To Resolve It

Nevertheless, sometimes the SSL connection is affected by some other reasons and becomes insecure and not private anymore. By that, the data won’t be encrypted before sending to the server, and vice versa. This will lead to many security issues which attackers can use to exploit users’ data.

How To Resolve SSL Connection Error?

There would be many reasons can cause an SSL connection error, and each reason will make your web browser shows a different error message, such as Connection Is Not Private or Err SSL Protocol. These errors messages also differ in various browsers. For example, if you are using Google Chrome the error message should be: “Connection Is Not Private”, but it would be: “Connection Is Not Secure” in Mozilla Firefox.

When the SSL connection error shows up on your internet browser, the address bar with https icon will be turned from green to red, to warn you about an insecure connection. Note that there is nothing to harm your computer at all, but remember never enter your important information – such as banks, credit cards, financials, personal details and password – when the connection is not secured and private.

You can also to visit that website usually. The web browser didn’t prevent you from going there. But use it at your own risk. From my point of views, we can visit a website with that situation like visiting a website without HTTPS method. The difference is your information won’t be encrypted before sending to the server. But if we just visit a newspaper website and read the latest news, then there would be no problem at all.

As I said above, there are many reasons can be the cause of the SSL connection error. But just three primary causes that often happen:

  1. Antivirus, security program or firewall doubt the SSL connection and block it.
  2. The date and time on your computer or device were incorrect.
  3. Web browser cache files and cookies caused the error.

To fix the SSL error on your computer, you will have to check the date and time of your computer again, make sure it’s correct. If the date and time of your computer or device have adjusted somehow, fix it with the right one.

Next step, try to disable or turn off any antivirus software or security program, including firewall to verify the cause of the SSL error. If these programs are the problem, find another application to replace them. Or turn off SSL scanning function if it exists.

If the web browser cache files and cookies lead to this error, you can try to remove all of them. The way is different depend on the web browser. For example, to clear cache files and cookies on Firefox, just press Ctrl + Shift + Del on your keyboard and choose what you want to remove.

Meanwhile, copy and paste chrome://settings/clearBrowserData on the address bar of the Google Chrome browser will help to erase the cookies and cache files.

I hope these methods can help you to diagnose and troubleshoot the SSL connection error. If there are any questions, don’t hesitate to ask by leaving your comment below.

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